Welcome to Clay Lane Medical Practice

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Complaint Procedure

The website feedback form is only for suggestions and feedback, not for complaints, if you wish to make a complaint you can call the surgery or come to the practice to complete the complaints form.

Use of Masks / Face Covering

We continue to encourage patients to wear face masks in the surgery, however it is no longer mandatory. Please be prepared the clinician may request you to wear one. If exempt, please inform the clinician or the reception staff.

About Us                                                                      

We aim to provide high quality patient care in a clean and safe environment. We at all times treat patients as individuals respecting privacy, dignity, culture and religious beliefs. We embrace clinical innovation whilst supporting a knowledgeable, skilled medical and administrative team. With patients' needs at the heart of everything we do, our website is designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours, you'll find plenty of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

Get Well, Keep Well

Of course, we’re not just here for when you are unwell. Our team of healthcare professionals offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.

Patient participation

We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.

Access

Our private staff car park provides disabled access. Please display the blue badge on your window screen. 

GDPR

Any requests of medical notes will require the patient to complete an 'access to medical notes' form completed with proof of ID. The patient will then be asked to collect notes and post to relevant department. Please be aware it may take up to 30 days for medical records to be processed. 

Sicknotes

For information on sicknotes please click the link below.

Clay Lane Medical Practice - Sickness Certificates

NHS App

For information about the NHS app please click the link below.

Clay Lane Medical Practice - NHS App

Find your NHS Number

If you need your NHS Number it can be found via the NHS Website

111/ services near you

If you think you need medical help right now, 111 online can tell you what to do next.

My Planned Care

Helpful information for patients waiting for clinical opinion, treatment or surgery.

Find out more

Statement of purpose

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